Support

Something not working, a question about a purchase, or an idea for Trivl? Write to support@trivl.com. It helps to mention your handle and the device you play on.

A bought unlock did not arrive

Open Trivl with a connection, signed in to the account you bought it with. The app hands every purchase that has not arrived yet to our server each time it opens, and the unlock shows up in your balance. If it still has not arrived after that, write to us.

A new phone, or Trivl reinstalled

Sign in with the same Apple or Google account. Your categories, unlocks, level and games belong to your account, not to the phone, so they come back with it. There is nothing to restore.

Refunds

Apple takes the payment for purchases in Trivl, so refunds go through Apple, at reportaproblem.apple.com.

Deleting your account

In the app, under Profile, Edit profile, Delete account. It deletes your account and everything Trivl keeps about you straight away. The privacy policy has the details.